Listening, learning & always improving.

Our annual client survey is more than a review. It is how we listen to our clients, understand what matters most, and hold ourselves accountable for the experience we deliver. The insight we gain helps us strengthen partnerships and continuously improve our global mobility programmes.

Learn why we are considered "world-class"

We are world-class.

World-class is not a label we give ourselves. It's defined by Bain & Company, one of the world’s leading management consultancies.

Bain’s research shows that organisations with consistently high Net Promoter Scores significantly outperform their peers in growth, retention, and long-term value. This benchmark is widely recognised across professional services as a true indicator of service excellence.

The K2 Group measures client advocacy using the same methodology. Our results place us within the world-class range, meaning our clients are not just satisfied; they actively recommend us. That advocacy is earned through experience, consistency, and trust, not promises.

What does it mean to you?

What that means for you & your talent.

In practical terms, world-class shows up in the moments that matter. It means clear communication and fewer surprises.

It means issues are anticipated, not escalated. It means your global talent feels supported, informed, and confident at every stage of their journey. It also means your mobility team gains visibility, control, and reassurance that delivery aligns with policy and expectations.

Our scores reflect how clients experience K2 day to day. Reliable delivery. Accountable ownership. Human support backed by strong process. That is what world-class looks like in action.

A commitment to always keep listening.

Every opinion matters. Each year, we invite all clients to take part in our global satisfaction survey.

In 2025, participation reached a record high, with feedback from clients across more than 70 countries. Over 96% of respondents rated their overall experience as good or excellent, and 94% said they would recommend us to others. This level of engagement gives us a clear picture of what we do well and how we can continue to evolve.

Talk to us about how feedback shapes service

Turning feedback into action.

Insight survey findings are only valuable when they drive change. They guide how we train, communicate and innovate. In 2025, the top three areas highlighted by clients were responsiveness, service consistency and the quality of personal interaction.

We used this insight to refine training programmes, enhance team structures, and expand local support networks in key regions. Our focus is not only on maintaining high scores but also on transforming feedback into measurable outcomes.

Share your feedback with us